Right of return / Revocation

veloplug.com guarantees 100% satisfaction with every product. If an item does not meet your expectations, you have the right to return the goods within 14 days. This period begins with receipt of commodity and this instruction. You can explain your wish to return by phone, fax, letter or e-mail without giving any reason.

Our return policy does not apply to individually manufactured items.

The return request must be addressed to

Shop Owner:

Clemens von Haxthausen

Schaperstr. 21

10719 Berlin

If you return goods bought online, the contract is cancelled and your credit- or debit card will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to claim for compensation. Returning goods must be send prepaid to clemenzo.com. Also, it is not necessary we appreciate any information given about the reason of your return. These information are very important concerning quality problems, construction mistakes and other aspects of our internal quality control system. The topic "returns" listed below gives you further more information about returns.