Terms & Conditions

For all trades the following rules and conditions apply.

Statements about availability, weights and measures are without any obligation, unless they don´t become an agreed term of the contract of sale.


All prices are given in Euro including the legal value added tax.

Our price list is valid until the publishing of every follow up pricelist. Prices and product changes are subject to changes. Errors may occur and do not have any binding character effects to the contract of sale.

Reservation of property

The delivered goods belong to the property of us until the complete amount payable for them is completely paid.

Right of return / Revocation

Veloplug.com guarantees 100% satisfaction with every product. If an item does not meet your expectations, you have the right to return the goods within 14 days. This period begins with receipt of commodity and this instruction. You can explain your wish to return by phone, fax, letter or e-mail without giving any reason.

Our return policy does not apply to individually manufactured items.

The return request must be addressed to

Shop Owner:

Clemens von Haxthausen

Schaperstr. 21

10719 Berlin

If you return goods bought online, the contract is cancelled and your credit- or debit card will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to claim for compensation. Returning goods must be send prepaid to clemenzo.com. Also, it is not necessary we appreciate any information given about the reason of your return. These information are very important concerning quality problems, construction mistakes and other aspects of our internal quality control system. The topic "returns" listed below gives you further more information about returns.

Shipment and delivery

Usually all goods are delivered by Deutsche Post AG, Hermes or GLS-Germany, depending on the weight and dimension of ordered items.

Brexit note : We will not register with HMRC. We ask our customers living in the UK to make sure they can receive our consignment and deal with UK customs and import VAT on their own before placing an order with us. We are not liable for any losses or inconvenient fees caused by UK policies. 


We are constantly engaged to provide a same day shipping service. All offers are generally subject to availability.


Please check the consignment immediately for completeness and damages. If you find any damages please inform the postman or parcel service and let yourself be given an assessment of damage. If any of the purchased goods are damaged please contact our International Dept. for further procedure.


Returning goods must be send prepaid to clemenzo.com. Our staff is not authorized to accept any not prepaid consignments. After we have checked and accepted your objection we will immediately replace the items, refund or credit your account.

Our 100% satisfaction guarantee means that every item, unless it is not used can be returned within 14 days. Excluded from this guarantee all custom made products.


Unless there is no different guarantee stated by the manufacturer of the product the official guarantee by law of twenty-four month is given on every product purchased at clemenzo.com.

Place of jurisdiction

Place of jurisdiction for salesmen and people who live outside the Federal Republic of Germany is Berlin.

Inoperativeness of business and service rules

In case of a partly inoperativness of the above rules the operativness of the remaining parts of these rules should not be effected and the inoperativ part should be replaced by an operative regulation which comes closest to the inoperative one.

Customer Services

If you have any questions or suggestions. Feel free to contact us:

Concerning returns and compaints please contact:

Phone Number: +49-30-513 036 01


Owner: Clemens von Haxthausen

Schaperstr. 21

10719 Berlin